Connect or Disconnect Utility Services : Connect or Disconnect Utility Services

Water and Trash Service

• Requests take 24 hours to process Monday - Friday
  • Requests may take up to 48 business hours to process during May - August, which is BCMUD Customer Service's peak season.
• Any requests received on Friday will be processed on the following Monday.
• Any requests received after 5 p.m. will be processed the following business day.
  
• Services will be connected or disconnected between the hours of 8 am and 5 pm. 
• There is a $30 Administrative Fee for all new and transfer services.
• Meter deposits
  • Standard 5/8" meter deposit: $100.00
  • 3/4" meter deposit: $150.00
• Explanation of utility bill charges and fees click HERE

• All information pertaining to fees and scheduling surcharges for new, final, and transferring services click HERE
  

• Surcharges are stackable. E.G. If a customer needs to start a new service on the same-day that is also a Saturday and a holiday, the fees applied will be $280 or $330, depending on meter size:

• a same-day fee ($90.00)
• a weekend or holiday fee ($60.00)
  
• a deposit fee ($100.00 or $150.00 depending on the size of the meter)
• an Administrative Service Fee ($30.00)  
  

 

To Connect Service:

There are 2 ways to submit your Service Request to us:

Option 1:

• Complete the electronic Service Request Form
• Check "New" under Service Request Information
• Press the SUBMIT button at the bottom of the form  

Option 2:

• Print and complete the Service Request Form
• Check "New" under Service Request Information
• Email the completed form to customerservice@bcmud.org

 

To Transfer Service:

Moving from one house to another within BCMUD, transfer must be within 14 days. 

There are 2 ways to submit your Service Request to us:

Option 1:

• Complete the electronic Service Request Form
• Check "Transfer" under Service Request Information for the NEW address
• Press the SUBMIT button at the bottom of the form  

• Complete a second electronic Service Request Form
• Check "Final" under the Service Request Information for the address being Finalized
• Press the SUBMIT button at the bottom of the form

Option 2:

• Print and complete the Service Request Form
• Check "Transfer" under Service Request Information for the NEW address
• Email the completed form to customerservice@bcmud.org

• Print and complete the Service Request Form
• Check "Final" under Service Request Information for the NEW address
• Email the completed form to customerservice@bcmud.org

To Disconnect Service:

There are 2 ways to submit your Service Request to us:

Option 1:

• Complete the electronic Service Request Form
• Check "Final" under Service Request Information
• Press the SUBMIT button at the bottom of the form

Option 2:

• Print and complete the Service Request Form
• Check "Final" under Service Request Information
• Email the completed form to customerservice@bcmud.org
• Or fax the form to 888-277-5145
  

 

For any additional questions, please contact:
   Customer Service 
   512-255-7871 option 1