The Public Utility Commission of Texas adopted a rule that provides maximum flexibility for customers with an unpaid bill due during an extreme weather emergency
A customer that has a bill due during an extreme weather emergency may request to establish a payment schedule for unpaid bills that are due during the extreme weather emergency. In the event the District receives such a request within 30 days from the date the extreme weather emergency ends, the District will offer the affected customer a payment plan and a deadline for accepting the payment plan. The payment plan will require payment in one installment due and payable in full on the next customer billing due date. No finance charge will be assessed. All payment plans shall be reduced to writing and provided to the customer. If the affected customer does not timely accept the offered payment plan or violates the terms of the payment plan, any suspended disconnection notices shall be deemed reinstated.
Regarding the outstanding balance on your BCMUD Utility bill
The payment plan will require payment in one installment due and payable in full on the next customer billing due date. No further extension will be granted.
Failure to pay as agreed will result in the following actions:
- Late fees will be assessed to the balance on the account
- Immediate termination of service
- $30.00 charge for reconnect
- Past due balance plus all fees must be paid to restore service
If you are not satisfied with this agreement, or if the agreement was made by telephone and you feel this does not reflect your understanding of that agreement, contact Brushy Creek MUD at 512-255-7871
By signing below I agree to the payment terms as stated above.